My daughter loves her classes and virtual lessons have been a blessing during the Covid pandemic. Everyone is so supportive, responsive, and the instructors really get to know the students and their strengths as well as areas of strategy/play that need improvement. All missed classes can be made up making their attendance policies and practices very flexible and accomodating. I highly recommend New England Chess School.
Very bad experiences. Two of my kids enrolled into their program and quit deciding it is not a good fit. They already charged for the following month. We requested to save credit for future use and they did not reject this when we requested this. Now after a few years, we like to use the credit for the other kid. They told us there is NO credit at all due to the late cancellation notice and refused to honor the two month's classes we have paid. My two older kids did not like their classes. We had wanted to have my younger kid who is new to chess to try a few months to see if he could like it. They told us their students are multi-year serious learner and we are not good fit. It seems that they do not care about you if you can't promise to stay with them long term. 4/1/2021 update We did not request sth for free. We only request to get the service we have paid. When we paid and request the credit to save for future use, they did not even say a WORD! If he had told us it is forfeited and no credit saved AT ALL. We would have gone alternative routes. Not reply like this when we asked for use the paid service. "I was just being nice when I offered you a free month, and I did not have to do that either. "